Paul Miser

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Collision of Digital & Physical Reality

TechCrunch Disrupt: What are we solving?

 Black Whale Group - Street ViewToday launched the awesome incubator TechCrunch Disrupt here in NYC. I, however, was unable to attend, but was glued to my monitor like it was March Madness or the Tour de France. Some great things are happening in the world of technology. Apps connecting the dots of individual user behavior, location, customizable offers, gamification, and shiny new technologies on smartphones and other mobile devices. And as a Physical / Digital Convergence nerd, I’m excited to see what comes from each of these new startups as well as some of the others coming out of TechStars and Y Combinator.

As an advocate for transparency, efficacy and consumerism in today’s business environment, I am, however left wanting a bit… I mean we have these great technologies, we have some “fun” things happening, but what are we really doing? Are we solving anything, or are we just showing off our geek-ness and ability to make a mobile device do something cool? With the speed to market being in an increasingly quick turnaround with agile iterations happening on an almost daily basis, the rush to ship is daunting.

Are we solving anything, or are we just showing off our geek-ness and ability to make a mobile device do something cool?


What if we take a step back and start with a real problem? What if use our collective genius to collaborate and create a technological advancement to solve these real issues? We have the power to completely change the way we live, the way we educate, the way we govern, the way we support one another as human beings. I see a huge need for a new type of incubator… one that starts with a problem and the solution is in the brainstorming and innovation.

Solve First… Then Ship.


What do you think? How would you use collaboration to solve real issues?

Physical Reality

Physical reality really needs no explanation. We all live it every day. It’s our daily lifestyle or routines, like grocery shopping, running errands, eating, etc. It’s also our exciting events like holidays, birthdays, parties, gatherings, ball games, etc. We all lead very different, very distinct lifestyles, as such; we all have a very different physical reality, one that we hold near and dear to our hearts or one that we desperately want to change. Either way, this reality is something that can cause many emotions; satisfaction, boredom, joy, excitement, frustration, etc. and has many implications to how we go about our days and how we set goals for our lives.

Our physical reality encapsulates two different types of activities:

Things we must do: This includes the daily errands, going to work to earn a living, shopping for groceries to have food to survive, shopping with a significant other while the big game is on, paying bills, etc. We do these to keep up our life and to keep moving forward. These activities can become annoying or frustrating if we don’t enjoy them. We can easily get irritated by little things when participating in some of these activities.

Things we want to do: This is the real reason for living. These activities include ball games, little league games, parties, family gatherings (even though some might put this in “Things we must do”), concerts, travel, restoring old cars, play guitar, etc. These typically are our passions or hobbies. We never want these activities to end and we want to remember them for the rest of our lives. These are the moments we talk about with friends and say “Man, you should’ve been there.” These moments, we look back on and cherish the time we had on this earth.

Our physical reality is a combination of our activities, interests, connections, emotions, people, hobbies, places, and things. We are all very different and have very distinct lifestyles. This fact alone makes it ludicrous that marketers continue to mass advertise and segment on a level above the individual.

Digital Reality

So, what is reality when it comes to the digital world in which we live? Is it looming somewhere between a status update and a text? Maybe. Are we waiting for holograms and eye scanning augmented reality to take us by storm? Not quite.

All I know is that we are in a world where our digital lives are a key, important role in our real, physical lives. It enables us to become smarter, stronger; almost superhuman. So what is driving this mechanism of digital evolution?

Digital

As we continuously interact, we not only learn efficiencies to produce the best output, but the digital space itself is learning our behavior and reacting accordingly. As we continue to search, browse, and surf the interwebs we are continually providing much needed history and executions of our needs to allow the search and tracking Gods to give us the most relevant content necessary for the fulfillment of our needs. This learning mechanism is spanning multiple platforms and search algorithms to give us the most effective use of our Internet time.

The digital reality that our individualized digital activity is becoming a driving force to our dependence on digital information in our physical, real lives.

Social

Social networks have allowed us to stay in touch with our friends, families, old acquaintances and even our favorite brands, organizations, news, or groups. But this shift has driven our need for content delivery and real time information. During breaking news, we turn to our social networks instead of turning on the TV. We long for the rhetoric our network has on an issue or situation. Coupling the semantics of the digital search with the real time access our social networks and social media provide, we are depending more and more on the most relevant content and information coming to us, where we are, when we want it.

Social has allowed us to redefine what it is to gather. Not only can we meet in person, or have a gathering with people physically with us, we now include others that can’t be there physically. No longer is there a barrier for travel or long distance. We can completely include far off relationships in physical situations and events.

The social reality is that we are no longer dependent on looking for information, content, or relationships. They now find us based on our “opt-ins” and engagements; alleviating the trials and tribulations and time associated with search and relationship efforts.

Mobile

Tired of being strapped to your computer to fulfill your digital realty? Simply reach for your pocket.  Mobile technologies and applications have given us the power of converging our digital lives with our physical, on-the-go, active lifestyles. Including semantic digital experience and social network capabilities, mobile devices give us the power to learn, interact, and engage with our favorite people, information, and news where ever we are in the world physically. Breaking down the barriers of the computer (whether mainframe or laptop), mobile connectivity empowers us as informed friends, family members, consumers, and advocates. No longer do we have to wait to tell people what we did, reach out for customer service, describe an event… just reach into our pocket and let it go.
This connectivity has shifted news sources. Each of us has the power. We are now the news, we are now the content creators and distributors. All we have to do is click and upload.

The mobile reality is the line between physical and digital is slowly blurring. The interactivity of 2d bar codes, visual identification software and location based services will empower us further in our physical life to interact with the beyond, in real time.

Data

How is all this amazing empowerment possible? What is the driving force behind real time and relevance? Data. Every interaction, every interest, every connection, every engagement… every aspect of our lives are being stored and used to provide us with the most relevant information needed to fulfill our requests in the shortest amounts of time. Based on our digital interactions, we can get real time recommendations for physical activities; find out where to eat, what bar has the best bloody mary’s, etc. Each of us become a glorified version of who we are… even though we may forget from time to time, our data keeps us reminded of our interests, likes, and relationships.

The reality of data is just that… reality. What defines us as individuals is our interests, interactions, engagements, experiences, connections. The digital realm is just a repository of that information and catalyst for relevance and time.

Digital is becoming reality. It empowers us.  What is your digital reality?

Maps

They help us get from Point A to Point B in the most efficient way manageable. They make it easy to plan a course of action. They allow us to see the terrain on which we have to work with. They give us perspective when we get lost.

So, why don’t we map our conversations with our customers?

By mapping out all touchpoints, all messages, and all interactions, we can begin to identify where our customers will be, what mind set they’ll be in, what content they may need, and what channels they will be using to communicate. With that information, we can devise a strategy to best engage each and every customer the best way possible, whether online, offline, or converged.

Interesting.

Bake In Convergence

With all new technology comes many things: opportunity, fear, excitement, uncertainty, passion, geekdom, the list could go on.

However, as with all technological advancements we find ourselves becoming insanely focused on what this technology can do for us now on a tactical, almost heartless level.

We continually get lost in the weeds with what we can do rather than what we should do.

To overcome the weeds, stick to your strategic objective to communicate on an individual basis and allow the technology to fulfill that objective. Not the other way around. Bake in the theory to the goal and allow the technology to amplify efforts.

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